Blog

WhatsApp is a household name in India. WhatsApp Business provides an amazing platform for every stage of business owners. Seeing WhatsApp’s popularity in India, every business tries to leverage the best out of the platform. In India, almost every business provides services on WhatsApp. Government organizations also leverage WhatsApp Business in many ways – From booking vaccine slots to getting vaccine certificates directly on WhatsApp, almost everything is available on WhatsApp. Uber, a leading cab service provider, has also come ahead to leverage the functionality of WhatsApp Business to expand its reach to a wider audience in India. Check this blog to know how you can use the various services of Uber directly from WhatsApp.

Uber announced this new step in the official blog post that – “Starting this week, we’re rolling out a new service that gives people the option to book an Uber ride via an official Uber WhatsApp chatbot. Riders will no longer need to download or use the Uber app. Everything from user registration, booking a ride, and getting a trip receipt will be managed within the WhatsApp chat interface”. As part of their expansion strategy, they explained that they need to meet people where they are, and in India, that means using WhatsApp. This marks a milestone for Uber around the world, as it is global first integration.

Let’s see the detailed steps to book an Uber Ride via WhatsApp.

How To Book an Uber Ride via WhatsApp?

To Book an Uber Ride via WhatsApp, you need to chat with Uber’s WhatsApp Chatbot. Send ‘Hi’ on WhatsApp to Uber’s WhatsApp Chatbot Number +91 7292000002 to start the conversation. You don’t need to save the number. You can easily send a WhatsApp Message To Any New Number Without Adding Them To A Contact List.

After that, Chatbot will ask you to share a pick-up location and drop location. Based on that, you will get the estimated time and fare for various Uber Cab options. You can choose the best option of your choice to confirm your ride. Uber WhatsApp Chatbot will share the driver’s details and car details over WhatsApp. You can even track the driver’s location. Moreover, if needed, there’s a facility to call the driver without revealing your phone number to them.

There’s an option to avail emergency help during the ride. You need to type ‘Help’ to get assistance during the ride. If you select the emergency option, you’ll immediately receive a call from Uber’s Customer Support team. Additionally, as an Uber rider, you’ll also have access to safety line numbers to call Uber’s team, up to 30 minutes after the trip ends.

This facility is currently available for Lucknow location only on a pilot base. Based on that Uber will expand the facility in New Delhi and other major parts of the country. Uber’s WhatsApp integration will work only in the English language currently.

Frequently Asked Questions (FAQs)

Will this trick work on WhatsApp’s Web Version?

Yes. This will work on the WhatsApp Web Version.

Can I make an online payment while booking a ride via WhatsApp?

There’s no clarification from Uber on that topic. However, in the video shared by Uber, there’s no option to select the payment method. In that video, the payment method is set to Cash Payment by default.

Conclusion

DiGiTAL BiRYANi believes that this step from Uber is really a great step towards end-user ease of use. Such steps introduce technology to more and more people. Stick with DiGiTAL BiRYANi to get the latest tech tips, tricks, and information. Share your valuable feedback with us to help us serve you better.