8 Best Ways to Use WhatsApp Marketing for Small Scale Business
Key Points
  • WhatsApp has 1.3 billion monthly active users.
  • WhatsApp has one of the highest engagement rates and offers local as well as global reach.
  • Including WhatsApp in their Marketing journey can be a game changer for any brand.
  • These are the best ways to use WhatsApp Marketing For Small Scale Business Owners.
Best Ways to Use WhatsApp Marketing for Small Scale Business

Do you also feel overwhelmed while marketing as a small business owner? You’re not alone. Between juggling daily tasks, keeping customers happy, and staying ahead of the competition, it’s easy to feel lost in the marketing jungle. But what if there was a powerful marketing tool you already have in your pocket?

Consider WhatsApp, the messaging app we all know and love. Your daily messaging tool, WhatsApp, is an ocean of productive features to scale up your marketing game. Ready to transform your marketing strategy and boost your small business? Buckle up, because we’re about to dive into the Best Ways to Use WhatsApp Marketing for Small Scale Businesses and turn that familiar app into your secret weapon!

What is WhatsApp Marketing?

WhatsApp Marketing refers to promoting your products, services, or brands to your potential customers through the popular messaging platform WhatsApp. Through WhatsApp Marketing, businesses can leverage the wide array of features offered by WhatsApp to share updates, offer customer support, and related work for your product.

WhatsApp marketing can take various forms, including:

  • Broadcast Messages: WhatsApp is used by billions of people across the globe. Promoting your brand by sending promotional messages, and updates is the perfect use of WhatsApp Marketing. This offers a large group of users simultaneously. However, it’s important to respect WhatsApp’s policies and regulations regarding spamming.
  • Customer Support: Providing customer service through WhatsApp by allowing users to ask questions, make inquiries, or resolve issues directly with businesses in real-time.
  • Personalized Communication: Engaging with users on a one-to-one basis, sending personalized messages based on user preferences or previous interactions.
  • Group Chats: Creating WhatsApp groups where users can discuss products, services, or relevant topics related to the business. Businesses can participate in these groups to provide value and build relationships with potential customers.
  • WhatsApp Business: Utilizing WhatsApp Business, a dedicated app for businesses, which offers additional features such as business profiles, automated messages (away messages, greeting messages), and statistics to track engagement.
  • Promotions and Contests: Running promotions, giveaways, or contests through WhatsApp to incentivize users to engage with the brand and spread awareness.

WhatsApp marketing can be effective due to the widespread popularity of the platform, high open rates for messages, and the personal nature of communication. Additionally, maintaining a balance between promotional content and providing value to users is key to successful WhatsApp marketing campaigns.

Is WhatsApp Marketing Ideal For Small Businesses?

Yes, WhatsApp marketing can be highly beneficial for small businesses for several reasons:

Cost-effective: WhatsApp is a free platform for messaging, making it an affordable option for small businesses with limited marketing budgets. WhatsApp Marketing is a zero-budget marketing technique that can be done with the least effort and resources.

Direct Communication: WhatsApp offers direct, one-on-one communication with customers. This way WhatsApp allows businesses to connect with their target audience which benefits businesses looking to build trust and loyalty.

High Engagement: WhatsApp always delivers high engagement rates, as most messages are being opened and read by recipients. This means that businesses have a greater chance of connecting with their audience and delivering their messages effectively than other marketing forms such as email or social media.

Local and Global Reach: Whether a small business operates locally or globally, WhatsApp provides a platform to reach both local customers and those in international markets. This global reach can be particularly advantageous for small businesses looking to expand their customer base beyond their immediate geographical area.

Ease of Use: WhatsApp is user-friendly and widely used, with billions of active users worldwide. Its familiarity and ease of use make it accessible to both businesses and customers, facilitating seamless communication and interaction.

Overall, WhatsApp marketing can be an ideal tool for small businesses looking to connect with their audience, drive engagement, and ultimately grow their business cost-effectively and efficiently.

Best Ways To Use WhatsApp Marketing For Small Scale Businesses

This section is dedicated to all small scale business owners who are looking for ways to scale up their WhatsApp Marketing Strategies to get the best results. Following are the best ways to use WhatsApp Marketing for your brand’s promotion.

Start your WhatsApp Journey with the WhatsApp Business App, and follow the below-mentioned ways to skyrocket your WhatsApp Marketing results.

Craft a Compelling Profile

Think of your WhatsApp Business profile as your digital storefront. Make it informative and visually appealing by including:

  • Clear profile picture: Choose an image that reflects your brand identity.
  • Business name and address: Make it easy for customers to find you.
  • Contact details: Include your phone number and website link (if applicable).
  • Catchy description: Briefly tell customers what you do and why they should choose you.

Showcase Your Products or Services with a Catalog

Tired of sending countless product pictures back and forth? The catalog feature is your savior. Create a digital catalog with:

  • High-quality photos: Showcase your products or services in their best light.
  • Detailed descriptions: Include key features and benefits.
  • Prices: Make it easy for customers to make informed decisions.

The Power of Personalization

Small businesses thrive on personal connections. Use WhatsApp to your advantage by:

  • Saving customer names: Address them directly, making them feel valued.
  • Tailoring messages: Craft messages relevant to their specific needs and interests.

Utilize WhatsApp Web Chrome Extension tools like WA Web Utils that allow you to build customized audience list, where you can send personalized messages to multiple users with customized time-delay between messages. It is a completely free-to-use extension even with premium features for up to 200 messages per month. You can get unlimited messages with priority support for $8 per month. Our esteemed readers can get 20% off with the code BIRYANI20.

Automate Repetitive Tasks, Not Relationships

Let’s be honest, responding to the same questions repeatedly can be tedious. Utilize the automation features to:

  • Set up automated greetings: Welcome new customers with a friendly message.
  • Create quick replies: Respond to common questions efficiently.

Auto Replies on WhatsApp are extremely useful for automating your WhatsApp experience. It helps in maintaining professionalism and increasing engagement.

Keep the Conversation Flowing with Engaging Content on WhatsApp Status

Don’t just bombard customers with sales pitches. Share engaging content through WhatsApp Status:

  • Behind-the-scenes glimpses: Offer a peek into your brand’s personality.
  • Product tutorials: Educate customers on how to use your products or services.
  • Special offers and promotions: Incentivize them to engage with your brand.
  • Customer testimonials: Build trust and credibility by showcasing positive feedback.

Schedule your WhatsApp Status in advance to save your time and get the best result in your Marketing Journey through WhatsApp.

Leverage Groups and Communities (the Right Way)

WhatsApp Groups and Communities are perfect to build the targeted audience for daily communication. Businesses can use WhatsApp Groups and Communities to inform their customers about their new products and informative content.

  • Building communities: Create groups for specific interests or loyalty programs.
  • Customer engagement: Foster interactions and discussions within groups.
  • Sharing valuable content: Offer exclusive content or insights within the group.

Feedback is Your Friend

Small Businesses can gather customer feedback through WhatsApp. WhatsApp is the perfect solution for one-way and two-way communication for businesses. These are the ways business can get feedback via WhatsApp.

  • Polls: Ask quick questions to gauge customer preferences.
  • Surveys: Gain deeper understanding of customer feedback.
  • Use this information to improve your products, services, and marketing strategies.

Track Your Progress and Adapt

Don’t just execute these steps blindly, you should analyze the results as well. The WhatsApp Business app provides insights on:

  • Message delivery rates: See how many customers receive your messages.
  • Open rates: Track how many customers actually open your messages.
  • Customer interactions: Monitor engagement levels and conversations.
  • Use this data to refine your approach and maximize your marketing efforts.

These are the best ways to use WhatsApp Marketing For Small Scale Businesses. Executing these steps in your daily Marketing Journey will bring fruitful results and converted deals for your brand.

Also ReadBest WhatsApp Web Chrome Extensions For Productive WhatsApp Experience

Frequently Asked Questions (FAQs)

How can I personalize messages on WhatsApp for marketing purposes?

The first and foremost step for personalizing messages is addressing recipients by their first names. Taking care of your audience’s likes, needs, and habits while sending them personalized messages will be extremely beneficial to your marketing strategy.

What are broadcast lists, and how can I use them for marketing?

Broadcast lists allow you to send messages to multiple contacts at once without creating a group. You can use broadcast lists to send promotions, updates, or announcements to your subscribers. It’s important to ensure that messages comply with WhatsApp’s policies and are relevant to recipients.

What are some tips for providing customer support via WhatsApp?

To provide effective customer support, respond promptly to inquiries, offer personalized assistance, use multimedia elements like images or videos to illustrate solutions, maintain a professional tone, and set clear expectations regarding response times.

Also ReadHow to Add Read More Link in WhatsApp Message?


That’s how WhatsApp Marketing can be useful for small-scale businesses. Including WhatsApp Marketing for Small Scale Businesses’ Marketing Journey is a need of an hour.

Yash Patel

Yash is the Digital Chef of this delicious DiGiTAL BiRYANi. His passion lies in technology and food. He is an Internet and Social Media enthusiast. He is a very active and productive internet user. He believes that Your Social Media Presence is as much important as Your Social Presence.

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